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Frequently Asked Questions

You can reach us through Joboy platforms (Website and mobile) anytime, send us an email at help@d2dcares.com, or call us at +91 766 71 63373 for queries, job requests, and job reschedule, and feedback. 

We suggest you use the D2D CARES app for all types of communication. We have enabled all possible options to serve you better.   

You can register on the Jiffit Platform (Web/mobile app) or contact us at +91 7667163373 or mail your details at support@info.in. Jiffit Hero vendor management team will contact you for documentation and will help you with completion of registration . You can download the Jiffit App from Google Play Store  and register. 

Please share your identity card, address proof, and a passport size photo for verification procedure. You will receive confirmation of your registration on your registered mobile number, after successful completion of background verification. You can sign in to the application and join the team of Jiffit Hero. 


You can reach us through jiffit platforms (Website and mobile) anytime, send us an email at support@jiffit.in, or call us at +91 7667163373; for queries, job requests, job reschedule, and feedback. 

We suggest you use the jiffit app for all types of communication. We have enabled all possible options to serve you better. 

jiffit prefers to serve the registered customers. We suggest you to register in jiffit which will help us to reduce the fake job requests and to make available the offers that suit your requirements.  The information gathered during registration enables us to serve you on time. This is also to ensure safety and security of both customers and service providers. 

jiffit assures your safety and security while deliver the service at your place. We have the group of most trusted service providers from your city to deliver the service, each service partner is on-boarded after strict background verification (Criminal and behavioral) by our team. Photo of service expert assigned to deliver the job will be available in the application, please check 'Order History' page. 

If you feel any concern regarding the assigned service provider, please contact us immediately, you can use the 'Call Us' button on the side bar. 

You can raise your concerns/complaints through our platforms (Website and mobile)  in the order history page or mail us via support@jiffit.in We will respond to your queries/concerns/complaints within 24 hours via mail/call. For refund/cancellation-related queries, read our ‘Cancellation/Refund Policy.

You can pay either by cash directly to the service provider or by various online payment options available on the D2D cares platform. You can select a payment mode while booking the service. You will receive a detailed receipt in your registered email id on completion of  job. Invoices will also be available in the Order History page.

Yes, any information you share with us is secure. We do not share your personal information with any third party unless it is related to the completion of your service request, and only a selected few jiffit employees can access customer information. For further details, please read the Jiffit Privacy Policy.

 Please contact our customer care at +91 7667163373, or write to us at support@jiffit.in. Your payment status will be corrected within 48 hours, if the transaction was successful at the payment gateway, and money has been received in our bank account. If your payment status is not updated in the given timeframe, please contact the bank for further inquiries.

D2D cares to offer free deals to users as part of a loyalty campaign. These deals must be redeemed within a specified timeframe at partner shops, deals can be availed on terms and conditions given. Users must show the deals active at the merchant counter before availing of service. You can contact D2D CARES customer care ( +91 7667163373) in case you face any problems in availing of deals or redeeming deals at merchant locations.